having an issue when I install sound card

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having an issue when I install sound card
#1
Hi Josh, 


We had to reinstall the windows and all setting to some PC because it had hard drive malfunction. So I reinstalled windows and bpod system again. 
But for some reason, I can't use sound system. I installed correctly sound card, and driver psychtoolbox as well. 
Here I attach the error message. Can you tell me how to fix this? 

Error: no compatible sound subsystem detected. On Windows, ensure ASIO drivers are installed.
PTB-ERROR: Desired audio parameters for device -1 unsupported by audio device. PortAudio reports this error: Invalid number of channels 
PTB-ERROR: This could be, e.g., due to an unsupported combination of audio sample rate, audio channel allocation, or audio sample format.
INTERNAL PSYCHTOOLBOX ERROR
error:                PsychError_system
general description:  Error reported by a system call
specific description: Failed to open PortAudio audio device due to unsupported combination of audio parameters.
module name:          PsychPortAudio
subfunction call:     Open
file name:            COMMON\PSYCHPORTAUDIO\PsychPortAudio.c
function name:        PSYCHPORTAUDIOOpen
line number:          2441
Error using PsychPortAudio
See error message printed above.

Error in PsychToolboxSoundServer (line 86)
            BpodSystem.PluginObjects.SoundServer.MasterOutput =
            PsychPortAudio('Open',
            BpodSystem.SystemSettings.SoundDeviceID, 9, 4, SF, 6
            , 32);

Error in ToneClouds4BPod (line 181)
PsychToolboxSoundServer('init')

Error in run (line 91)
evalin('caller', strcat(script, ';'));

Error in NewLaunchManager>LaunchProtocol (line 706)
run(ProtocolPath);
 
Error while evaluating DestroyedObject Callback.
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#2
Hi Kyuhyun,


Where did you get the sound card drivers?

For Xonar DX, you want to get them from here:
https://www.asus.com/us/Sound-Cards/Xona..._Download/

And for DSX, from here:
https://www.asus.com/us/Sound-Cards/Xona..._Download/

These drivers include the ASIO driver PsychToolbox needs.

-Josh
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#3
(11-10-2018, 02:23 PM)Josh Wrote: Hi Kyuhyun,


Where did you get the sound card drivers?

For Xonar DX, you want to get them from here:
https://www.asus.com/us/Sound-Cards/Xona..._Download/

And for DSX, from here:
https://www.asus.com/us/Sound-Cards/Xona..._Download/

These drivers include the ASIO driver PsychToolbox needs.

-Josh

Hi Josh,

I've been getting the same error. I have DSX installed from the link you posted above. Running r2 in 2018a with PTB version 3.0.15. I've uninstalled and reinstalled PTB and the driver but nothing has changed. Bpod v1.58 is running fine.
Any suggestions would be greatly appreciated.

Best,

Richard
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#4
(02-19-2019, 06:48 PM)Richard Wrote:
(11-10-2018, 02:23 PM)Josh Wrote: Hi Kyuhyun,


Where did you get the sound card drivers?

For Xonar DX, you want to get them from here:
https://www.asus.com/us/Sound-Cards/Xona..._Download/

And for DSX, from here:
https://www.asus.com/us/Sound-Cards/Xona..._Download/

These drivers include the ASIO driver PsychToolbox needs.

-Josh

Hi Josh,

I've been getting the same error. I have DSX installed from the link you posted above. Running r2 in 2018a with PTB version 3.0.15. I've uninstalled and reinstalled PTB and the driver but nothing has changed. Bpod v1.58 is running fine.
Any suggestions would be greatly appreciated.

Best,

Richard

PTB 3.015 (and retroactively all previous PTB versions) does not support ASIO anymore.
see: https://sanworks.io/forum/showthread.php?tid=545

T
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#5
(02-20-2019, 07:17 AM)trose_neuro Wrote:
(02-19-2019, 06:48 PM)Richard Wrote:
(11-10-2018, 02:23 PM)Josh Wrote: Hi Kyuhyun,


Where did you get the sound card drivers?

For Xonar DX, you want to get them from here:
https://www.asus.com/us/Sound-Cards/Xona..._Download/

And for DSX, from here:
https://www.asus.com/us/Sound-Cards/Xona..._Download/

These drivers include the ASIO driver PsychToolbox needs.

-Josh

Hi Josh,

I've been getting the same error. I have DSX installed from the link you posted above. Running r2 in 2018a with PTB version 3.0.15. I've uninstalled and reinstalled PTB and the driver but nothing has changed. Bpod v1.58 is running fine.
Any suggestions would be greatly appreciated.

Best,

Richard

PTB 3.015 (and retroactively all previous PTB versions) does not support ASIO anymore.
see: https://sanworks.io/forum/showthread.php?tid=545

T

Yes. Thank you for the response. I'll try installing legacy PTB.
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